Refund policy

Due to the nature of skincare products and hygiene considerations, we do not accept returns on opened or used items.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@lepuaofficial.com. Include your order number and clear photos of the issue.

Approved cases may be eligible for a replacement or refund at our discretion.

lepua is not responsible for delays, lost packages caused by courier services, or incorrect shipping information provided at checkout.